On the 20th June 2019, Content Guru will be hosting its annual Cloud Contact Centre Forum, a roundtable discussion and private-dining event for contact centre leaders.

Venue

This year’s Cloud Contact Centre Forum will be held at Alyn Williams at The Westbury, a Michelin-Starred fine dining establishment in the heart of Mayfair.

Running from 12.00pm – 3.00pm, on Thursday 20th June 2019, the forum will take the form of a three course luncheon, with a champagne reception, round-table discussion, and informative talk given by Sam Fuller of UK Power Networks.

 

 

Topic

This year’s discussion, hosted by CEO of Content Guru, Sean Taylor, will focus on the topic:

‘Achieving best-in-class Customer Engagement and Experience, using intelligent automation and AI technology’.

AI is revolutionizing the world of customer engagement, but implementing a long-term strategy to make the most of AI in the contact centre is a balancing act. Discover how to effectively integrate AI into your customer experience estate in our whitepaper.

Speaker

The luncheon will  include a talk from Sam Fuller, Head of Customer Service at UK Power Networks.

With 87% of UK Power Networks’ customers now self-servicing via SMS, web-chat and voice, Sam Fuller will talk about the benefits of implementing automation in the contact centre, and share best practice information on how to transform customer engagement through technology.

Find out more about how UK Power Networks implemented automation in their contact centre.