Global leader in Customer Engagement and Experience solutions, Content Guru, has been accepted as a ‘Cloud Software’ supplier to the United Kingdom Government as part of the G-Cloud 11 framework. G-Cloud is an initiative to provide an easy system for departments and public sector bodies of the UK Government to procure cutting-edge cloud computing solutions. […]

Content Guru, the world’s largest independent provider of Customer Engagement and Experience solutions, has expanded its global leadership team with the appointment of new Chief Information Officer, Jonathan Oliver. The CIO hire comes as Content Guru continues its growth outside its home European market into Asia-Pac and North America. Jonathan will be responsible for optimising […]

Global leader in cloud communications technology, Content Guru, has been shortlisted for the highly prestigious Ventana Research Digital Innovation Awards 2019, for its cloud contact centre and customer engagement platform, storm®. The 12th annual Ventana Research Digital Innovation Awards recognises vendors that have introduced noteworthy innovations in technology that advance business and IT. Content Guru has been […]

LAS VEGAS – June 24, 2019 – Global leader in large-scale cloud-based contact center technology, Content Guru Inc., today announced it will join forces with Japanese electronic commerce company Rakuten, Inc. at Customer Contact Week (CCW) in Las Vegas, Nev., to showcase how intelligent automation is used to deliver superior Customer Engagement and Experience. CCW, […]

As part of its continuing support for one of the UK’s largest contact centre and customer service hub regions, Content Guru has become an associate member of the South West Contact Centre Forum (SWCCF) and will be sponsoring their annual awards. The SWCCF Awards is one the largest celebrations of success for the UK Contact […]

Pioneer in omni-channel cloud communications solutions, Content Guru, is partnering with the UK Contact Centre Forum (UKCCF) to explore what Customer Service will look like in ten years’ time. This research will investigate what changing consumer demands and behaviours will mean for the UK’s contact centre and customer service industry. Entitled “Customer Service 2029”, the […]

Cloud contact centre pioneer Content Guru has strengthened its successful relationship with Verint by becoming a Verified Interactions and Workforce Management (WFM) Support Partner. Content Guru has acted as a systems integrator for Verint since 2016, delivering an enhanced agent experience by bringing together the companies’ capabilities and cutting-edge technology. As a Support Partner, Content […]

Redwood Technologies Group has announced that it has acquired leading quality monitoring specialists Weston Digital Technologies.  This is part of a programme of continuing expansion to help organisations provide better Customer Engagement and Experience. Weston Digital has been developing digital communications recording technology for over two decades. It is trusted by the UK national government […]

The energy market is undergoing a period of disruption. New technological developments, such as smart meters and Artificial Intelligence (AI), have transformed the competitive landscape, as customer experience (CX) becomes the key metric of success. With hundreds of thousands of customers unable to effectively communicate with their providers, 2018 was a particularly destructive year for […]

Cloud contact centre pioneer Content Guru is a finalist for “Best Automation Project” at the Digital Technology Leaders Awards, in recognition of its delivery of better patient engagement with NHS 111 London. The Awards, organised by leading IT publication, Computing, recognise the achievements of the individuals and organisations delivering innovation and excellent customer engagement through […]

The world’s leading cloud Customer Engagement & Experience solutions provider, Content Guru, has hired a new Chief People Officer. Andi Janes’ appointment is designed to ensure that high-quality customer engagements and experiences are offered by the company as it continues to scale rapidly. The appointment of a top-level Chief People Officer is part of Content […]

Global leader in cloud-based communications, Content Guru, will showcase how Artificial Intelligence (AI) in an omni-channel environment transforms customer engagement, at a three-day interactive event in Dublin. Content Guru is attending the 13th Annual Customer Contact Europe: Frost & Sullivan Executive MindXchange, where the company will be participating in a number of immersive activities. The […]

Pioneer in omni-channel cloud communications solutions, Redwood Technologies Group, is sharing its expertise of integration and intelligent automation in healthcare as a new member of the Liverpool eHealth Cluster. The eHealth Cluster brings together technology SMEs, the long-term care sector, local authorities, academic bodies and the NHS to accelerate the scale and pace of innovation […]

Global leader in cloud-based communications, Content Guru, will showcase the use of Artificial Intelligence (AI) to transform citizen engagement at a conference attended by over 350 digital leaders from across Central and Local Government and the NHS. Content Guru will deliver a seminar at 11.35am at the 2019 Digital Government Conference on how the public […]

Pioneer in omni-channel cloud communications solutions, Content Guru, will be at Contact Center (CC) Expo in Florida to demonstrate how its world-leading storm® platform delivers better customer and agent experience augmented by its virtual ‘Machine Agent’. CC Expo, taking place on 13th-16th May at The Diplomat Resort in Fort Lauderdale, brings together contact center professionals […]

Omni-channel cloud communications pioneer, Content Guru, is bringing its bespoke contact centre solutions to the Call Centre & Customer Services Summit. The Summit brings together buyers and suppliers in the contact centre industry to share the latest and greatest products and services. It takes place on 29th-30th April at the Radisson Blu Hotel, London Stansted. […]

Following Content Guru’s successful exhibition at Salesforce World Tour Boston, the cloud provider will be in New York City and Washington D.C. in May further showcasing how its award-winning storm® platform simplifies complex communications for some of the world’s largest organisations. Salesforce World Tour New York City will take place on 7th May 2019 at […]

Pioneer in omni-channel cloud communications solutions, Content Guru, will lead a seminar on complaints reduction through integration and consistency, attended by contact centre industry professionals. The Call Centre Management Association (CCMA) will host the seminar, sponsored by Content Guru, which will discuss ways to resolve customer dissatisfaction caused by a lack of effective complaints management. […]

Cloud communications leader Content Guru will be demonstrating how housing associations can better engage with their tenants using automation at the Future of Housing Conference on 28th March 2019. The Future of Housing Conference, taking place at the QEII Centre in London, brings together over 2,500 of the UK’s housing associations, policy leaders, and suppliers […]

Local communications technology provider Redwood Technologies has been recognised as a pioneer in the use of Artificial Intelligence (AI) at the Southern Tech 100 Awards. (L-R) David Jenkins, Senior Business Manager at Roc Search, and Martin Taylor, Deputy CEO of Redwood Technologies Group. Redwood was presented with the Best Use of Technology award at the presentation […]

Cloud communications leader Content Guru Ltd’s storm® platform has been named Vertical Application Solution of the Year at the 2019 European IT & Software Excellence Awards. Content Guru received the award at a ceremony on 14th March 2019 at the Royal Garden Hotel in Kensington, London. The award recognises the outstanding work of Content Guru’s […]

Content Guru is partnering with the UK Contact Centre Forum (UKCCF) once again for 2019. The partnership will include a diverse programme of market research and events throughout the year, including a market study of future trends in 100 UK contact centres, executive level customer experience discussion groups, and roundtable discussions covering topics such as […]

Local communications technology provider Redwood Technologies has been recognised as a pioneer in the use of Artificial Intelligence (AI) at the Southern Tech 100 Awards. Redwood was presented with the Best Use of Technology award at the presentation ceremony at Oakley Hall in Basingstoke on 7th March 2019, celebrating its early adoption of AI and […]

For the third successive year, Redwood Technologies Group will proudly be sponsoring the Health & Rehabilitation Award category at the forthcoming 2019 Soldiering On Awards. The Awards, taking place on 5th April 2019, recognise the remarkable achievements of Britain’s Armed Forces veterans and those individuals and groups supporting them. The Healthcare & Rehabilitation Award is […]

On the 27th and 28th of March, Content Guru will be delivering a series of presentations on the role of Artificial Intelligence (AI) in the modern contact centre, as part of the Call & Contact Centre Expo at ExCel London. Entitled ‘Agents and Automation: Enhanced Omni-Channel Customer Engagement’, these presentations will respond to the growing […]

Child mental health waiting times in Scotland were at a record low between the months of April and June 2018, with only 67.8% of 4,664 children and young people starting treatment within the Scottish Government’s 18-week waiting time target.[1] Children’s mental health problems carry a huge socio-economic impact on society as a whole, and even […]

The silent borrowing by universities has steadily risen to over £10 billion since the financial crash of 2008, as institutions struggle to stay afloat in an industry awash with options for students. Despite temporary improvement in university finances, the increase in annual tuition fees alongside the removal of a cap on student numbers, and the […]

Artificial Intelligence represents the next major opportunity for businesses to improve customer experience. Modern customers expect to be able to get in touch with any organisation at any time, from any device, on any channel. But simply offering this always-on service is no longer enough; customers want to be catered to on a personal level. […]

Content Guru will bring its latest developments in virtual agent technology to Enterprise Connect 2019. The brain® Virtual Agent feature enables customers to converse with organizations through virtual agents, leveraging its AI toolset to automate voice and web chat interactions, and route contacts to the appropriate agents. This feature sits alongside Content Guru’s multi-award-winning storm® […]

Artificial Intelligence is the next major technology with the potential to radically transform the contact centre, including both customer and agent experiences. Through implementing AI in an organisation’s communications estate, whether it be intelligent chatbots, sophisticated image recognition software, or a combination of AI-powered technology, interactions between businesses and their customers will become more efficient […]

The development of Artificial Intelligence (AI) over the past decade offers the opportunity to change contact centres forever. By shifting workloads to increase productivity, lower stress, and make workers feel motivated again, AI is set to revolutionise agent experience. However, with the introduction of AI-based Natural Language Processing (NLP), the human voice is automatically interpreted, […]

Alan Coad, Managing Director at Google Cloud UK & Ireland, joined Content Guru’s brain®: Artificial Intelligence Symposium at the Natural History Museum on 24th January, to discuss the development of AI, and its part in transforming business processes. Opening his talk, Alan reflected on how technology-first businesses can disrupt entire industries, whilst creating billions in […]

Inma Martinez, a venture partner at Deep Science Ventures and an A.I. pioneer, joined us at the brain®: Artificial Intelligence Symposium last Thursday, held in the Natural History Museum, to share her thoughts on the evolution of Artificial Intelligence (AI), specifically within marketing and the media. Having worked at the cutting-edge of the disruption of […]

On Thursday 24th January 2019, Content Guru hosted the first brain®: Artificial Intelligence Symposium in the Natural History Museum’s Flett Theatre. This event explored the ways in which Artificial Intelligence (AI) is becoming an integral part of our lives, and how it is going to empower the next stage of contact centre evolution. The opening […]

Many modern day citizens use online channels as their preferred mode of communication. Technology has transformed all aspects of life and can now be used to aid almost everything we do. It is becoming an increasing expectation of tenants that if material items can be purchased online with a simple click, purchasing services should be […]

Customers left out in the cold The UK’s rail industry is facing a serious customer satisfaction crisis. 72% of people who complained to a rail company in 2017/18 were left dissatisfied with the outcome. Considered alongside major service disruptions and timetabling disasters across the country last year, it’s no wonder that news of an average […]

Content Guru is launching new screen recording capabilities for its customers around the world, via the storm® platform. Whether deployed independently to recreate the flow of a digital interaction, or replaying screen activity in conjunction with audio recording, this new capability provides organisations with an expansive view of contact centre operations, enabling them to better […]

The mobility of modern society provides opportunities and desires for citizens to move more regularly than in the past, not only to different cities but also different countries. The job market now expects people to move for work more frequently and tenants must relocate at a moment’s notice. In addition to this, many tenants are […]

Mark Williams, Business Development Manager at Content Guru, competed in a White Collar Charity Boxing event on the 8th of December at Rivermead Leisure Centre, Reading, to raise money for multiple causes. Under his boxing persona, Mark “Spitfire” Williams, he went on to win his match by Majority decision after 3 rounds, much to the […]

Sister company Redwood Technologies was proud to sponsor the Slough Voluntary Sector Awards, which took place on Friday 16th November in Windsor. The Awards, held annually, provide recognition for the achievements of those working within local voluntary and community groups in Slough. The evening’s comperes were Ramesh Kukar, CEO of Slough CVS, and Lisa Cunningham, […]

Cloud contact centre solution provider Content Guru is now fully registered on the FSQS supplier qualification system. FSQS provides a standard and simple mechanism for collecting and managing supplier compliance assurance information across the financial sector. The FSQS accreditation mark is valued by some of the largest purchasers in the financial sector and indicates that […]

Distribution Network Operator UK Power Networks and cloud contact centre technology provider Content Guru have been recognised for their achievements in customer service, winning a Bronze Award at the European Contact Centre and Customer Service Awards (ECCCSAs). The partnership between Content Guru and the UK’s largest electricity distributor was announced as the Bronze Winner in […]

On Thursday 24th January 2019, Content Guru will be holding the brain® Artificial Intelligence Symposium at the Natural History Museum in London. The event will explore the rapid evolution of Artificial Intelligence (AI), as well as how developments in technologies such as chatbots and Natural Language Processing (NLP) are improving operational efficiency and customer engagement. […]

While a contact center’s technical capacity to handle spikes in demand during outage events is a key factor for overall customer satisfaction, the quality of each interaction must also be taken into account. Customers still need to feel respected and valued by their utilities providers, and this means making sure each agent has the time […]

Redwood Technologies Group has been listed as the 9th best performing mid-market technology company by independent technology sector research provider, Megabuyte, in their annual megabuyte50 private company scorecard rankings.

Modern-day customers expect more from businesses. This doesn’t only mean freebies and discounts, but rather how well organisations support consumers, how easy it is to get in touch, and how much the public trusts them. Gaining this trust represents a clear opportunity for a mutually-beneficial relationship between consumer and provider, offering organisations the chance to […]

Last winter, the ‘Beast from the East’ saw tens of thousands of UK residents left without access to water for hours. As the days get colder and the nights lengthen, utilities companies are bracing themselves for another season of disruption. Severe weather will inevitably cause spikes in incoming call traffic, yet the risk and impact […]

There are few industries which are subject to such great fluctuations in seasonal demand as hotels. With hoteliers in EU countries having to adapt to occupancy rates which are, on average, 3.7 times higher in August than in January1, the challenge of providing consistent customer service throughout the year is clear to see. With a […]

Content Guru, the leading European cloud contact centre and customer engagement technology provider, has entered into a partnership with the Call Centre Management Association (CCMA). The CCMA is the longest established contact centre industry body in the UK, and sole organiser of one of the most prestigious awards programme, the European Contact Centre and Customer […]

Cloud contact center and customer engagement provider, Content Guru, has been positioned in the Challengers quadrant, highest for ability to execute in that quadrant, in leading industry analyst firm Gartner’s 2018 Magic Quadrant for Contact Center as a Service, Western Europe. Content Guru, along with 7 other Contact Center as a Service (CCaaS) providers in […]

The leading European cloud contact center and customer engagement technology provider, Content Guru, will return for the second year running to ICMI Contact Center Demo 2018, from November 12-14 at the Red Rock Resort in Las Vegas, NV. The event will provide a 360° view of all the latest and most effective contact center best […]

On Thursday 25th October 2018, team members from Content Guru, the leading provider of Contact Centre-as-a-Service technology, were invited to demo their brain® Artificial Intelligence (AI) toolset at Out in Tech’s ‘Demo and Drinks’ in London. The event, held at the Microsoft Reactor, allowed Content Guru to showcase its innovative technology, whilst shining a spotlight […]

Content Guru’s sister company, Redwood Technologies, has been approved for inclusion in a major new UK Crown Commercial Service (CCS) framework. storm® cloud contact centre and integration solutions are now available via ‘Digital Outcomes and Specialists 3’ (DOS3), under Lot 1 – Digital Outcomes and Lot 2 – Digital Specialists. The CCS brings together policy, […]

The UK’s largest electricity distributor UK Power Networks and cloud contact centre provider Content Guru have been shortlisted for the ‘Customer Engagement Award’ at this year’s Utility Week Awards. The Utility Week Awards are the gold standard of achievement for UK utilities. The much-coveted accolades motivate, celebrate and reward outstanding performance and innovation across the […]

Content Guru is proud to announce its inclusion in the 2018 Telegraph Trade Awards shortlist, in the ‘Best International Export SME’ category. In its inaugural year, The Telegraph Trade Awards showcase the best-of-British SMEs, with the shortlist announcement selecting 40 of the fastest-growing and most successful UK SMEs trading internationally today. Content Guru has been […]

This year marks Redwood Technologies’ 25th Anniversary, and with it a generation’s funding for Berkshire Community Foundation (BCF). Since 1993, the Bracknell-based IT company has donated hundreds of thousands of pounds to the county where it is headquartered, supporting charities and community groups throughout Berkshire. During this time, Redwood Technologies has facilitated numerous BCF campaigns, […]

Matthew Godden In 2016, Henri Arslanian, PwC’s FinTech and Crypto Leader for Asia, predicted that financial platforms of the future are not going to be the traditional providers, but rather technology firms[1]. Today, this prediction is rapidly becoming a reality. Tech firms are edging more and more into the financial services sector, with easy-to-use apps […]

Mark Williams In 2017, UK residents jetted off on 72.8 million trips abroad[1]. With the volume of journeys only increasing, travel and tourism providers must adapt quickly to ensure quality service for every customer. Why is customer service important in the travel industry? Since 2012, the number of trips abroad taken by Brits has increased […]

Olivia Richardson Make Customer Experience Your Differentiator People usually only contact their insurers when something bad has happened. When the time comes, surprise your customers with excellent service and when it comes to the end of their policy, renewing with you will be the obvious choice. Traditionally, people only expect to hear from their insurers […]

James Horsley The release of the NHS 5-Year Forward View has marked a new era of healthcare and a huge push towards integrated care environments. For the most part, it requires primary and secondary NHS healthcare organisations to work together in their “footprint” and build plans to tackle the healthcare challenges of the population in […]

Kaja Bronowska At the end of 2017-18, the NHS had a budget deficit of £960m, £464m higher than the target for the year[1]. The NHS Improvement Report attributed this deficit to an unexpectedly large demand for healthcare services, and a contributing factor was the NHS’s failure to communicate with its patients effectively[2]. This year alone, […]

Why satisfaction is your organization’s most valuable asset Kathleen O’Hara Far from profit margin, sales growth, or average purchase value, high-quality customer service has become the most important business metric. Ensuring that you’re operating an efficient, successful contact center is at the heart of improving satisfaction. For almost two-thirds of consumers, the experience they have […]

Sue Radley Matt Hancock, Secretary of State for Health and Social Care delivered a keynote speech last Thursday at the NHS Health and Care Innovation Expo. He committed to drive transformational change that reaches to the core of the NHS’s strategy for technology innovation and adoption. He even mentioned how it was going to be […]

Rose Myatt How cloud technology provides a secure and simple gateway to protecting customers’ information The cashless society seems to be on everybody’s lips these days. With payment methods such as mobile phone-based payments, contactless cards, and online banking on an exponential growth trajectory, your finances are usually managed primarily as numbers on a screen […]

Ed Winfield In an era prone to rapid change, a fluid communications strategy is essential. Ofcom’s latest Communications Market Report[1] has shed light on the rapid uptake of connective technology amongst consumers, which has profound implications on the way organisations manage customer engagement. This rate of change in consumer habits, with 78% of the population […]

The latest edition of RedNews takes a look back at the Redwood Technologies Group’s top stories from Summer 2018. This edition includes customer stories from Electricity North West and Serco, as well as more details on Content Guru’s inclusion in the G-Cloud 10 framework. The technology focus shines a spotlight on the storm® CONTACT:Web Chat […]

Rose Myatt Convenience means competition – businesses need to adopt an ethos of flexibility in order to meet consumer demands. For ticketing services, the online marketplace is overtaking its physical counterpart. In public transport, online sales have doubled over the last 5 years[1], and 67% of all cinema ticket purchases were made online in 2017[2]. […]

David Miller The arrival of millennials into the business world is creating challenges for telecom resellers and the pace of change shows no sign of relenting. It’s time to embrace change to keep your customer base loyal. It seems obvious to say that regular contact with customers is an important task for any business that […]

Sue Radley  Nearly £3 billion has been spent through the G-Cloud framework since its launch in 2012, with 48% of that being spent with SMEs[1]. This level of spend provides quantifiable evidence that the Government is delivering on its commitment to the “Use Cloud First” policy from its Technology Code of Practice, part of the […]

Emily Howard High-quality customer service is becoming the most important business metric – and it starts in the contact center Recent trends have shown that 64% of people find customer experience to be more important than price when making a purchase[1]. Customer experience covers every touchpoint a customer has with your organization, but increasingly it […]

Cloud contact centre technology and customer engagement provider Content Guru has been announced as a finalist in five categories at the 2018 UK IT Industry Awards. Content Guru’s successful relationship with international Business Process Outsourcer Serco has been recognised in the ‘Best Use of Cloud Services’ category, with the storm® Citizen Engagement Hub®, which delivers […]

Content Guru is excited to announce it will be sponsoring the UK Contact Centre Forum (UKCCF) Executive Club Roundtable on 26th September at its global headquarters in Bracknell, Berkshire. The UKCCF Executive Club brings together C-Level executives from contact centre and customer service operations at some of the UK’s largest companies. This autumn’s event will […]

Shub Naha There are less than three weeks until the final deadline for PR19 business plans. How are water companies planning to meet the first key theme set out in PR19 by Ofwat, that of delivering ‘Great customer service’? With significant incentives and penalties at stake, currently expected to be up to 12% of residential […]

Sam Grant Supplier communication is a leading differentiator in car rental customer satisfaction. Today, the customer has the power, and the companies that fall behind will be left behind. With the demand for automated contact and self-service options so prevalent, customers no longer expect to wait for great service. In the car rental market, efficiency […]

Cloud contact centre provider Content Guru has been shortlisted in two categories at the European Contact Centre and Customer Service Awards (ECCCSAs) 2018 for its work with Serco and UK Power Networks. Content Guru’s successful relationship with major outsourcer Serco, which uses the storm® platform to improve the way public sector bodies engage with their […]

Olivia Richardson Customer service has become the most important battleground for businesses. Organisations must drive significant improvements or fall behind the competition. Customer service has never been more essential to maintaining strong relations and growing a successful business. When done correctly, organisations are able to stay connected with their customers and have the ability to […]

Chris Barbour AI and Insurance: how harnessing your data will drive growth Data has become one of the most important assets in global business over the past years, with the Economist considering it a more important resource than oil[1]. However, for many insurance providers, the abundance of information collected and managed creates great challenges, particularly […]

By James Horsley Integrated Urgent Care – How NHS 111 fast-tracks patients in London to the appropriate care Handling over 32,000 calls per week across London, NHS 111 provides rapid urgent care 24/7, 365 days a year, covering a population exceeding 8 million people. This creates a tremendous challenge for the 5 distinct call handling […]

Chris Barbour The Digital Future of Insurance: Using Data to Drive Enhanced Customer Journeys 2018 is the year for insurance organisations to adopt a digital-first mindset. PwC’s Insurance Top Issues Annual Report has highlighted the need for insurers to understand the end-to-end customer experience, enhance their existing services and become a digital and data-driven organisation. […]

Nathaniel Konzon Technology has transformed the way your tenants communicate and interact with information – and skyrocketed their expectations of the services you provide. Social Inclusion and the Digital Tenant The tenants of today have a huge range of engagement expectations, and striking the balance is essential for social inclusion. Access to the most up […]

Electricity North West has signed a new contract to deploy an omni-channel cloud contact centre solution on the storm® platform. The deal extends Electricity North West’s existing automated contact handling solution, which went live in 2016 and uses the scalability of storm to handle the enormous surges in demand that can occur during network disruptions. […]

The Crown Commercial Service (CCS) has awarded Content Guru a place on the G-Cloud 10 framework agreement for the supply of cloud-based software to the Public Sector. G-Cloud is a UK government initiative to support the growth in procurement of cloud and other services in the public sector, as they provide a flexible, agile and […]

Redwood Technologies Group has been nominated for the Enterprise Awards 2018, known as the “Oscars of the Technology Industry”. Now in their eighth year, the Awards celebrate the most successful technology entrepreneurs in the United Kingdom and Ireland. Entrants are judged based on growth, external recognition, innovation, financial management and resolve. Selection for the shortlist […]

Content Guru will be bringing the multi-award-winning storm® platform to two of the UK’s biggest housing events of the year: Housing 2018 in Manchester and Enhancing Housing Services in London. The team will explore how the housing sector can effectively implement exciting new developments in Artificial Intelligence (AI) with brain®, Content Guru’s AI product. Housing […]

UK-based customer engagement technology leader, Content Guru, has been enlisted into the new National Education Framework, where it will make its award-winning cloud communications services available to members of Crescent Purchasing Consortium (CPC). CPC provides specialist procurement advisory and contract management services to the UK’s Further Education and Higher Education sector, as well as to […]

Cloud contact centre and customer engagement provider, Content Guru, has been positioned in Ventana Research’s ‘Value Index: Contact Centre in the Cloud in 2018’, scoring an overall performance rating of 88.4%. Prominent US-based analyst, Ventana Research, provides market research, as well as expert IT and business guidance, to help organisations optimise their performance. Their latest […]

The latest edition of RedNews takes a look back at the Redwood Technologies Group’s top stories from Spring 2018. Meanwhile, Content Guru has gained a new Japanese partner, Rakuten Communications, accelerating the Group’s entrance into the Asia-Pac region and leading to a new office in Tokyo. This edition’s technology focus shines a spotlight on the […]

On Thursday 10th of May, the Worshipful the Mayor of the Borough of Bracknell Forest joined Redwood Technologies Group founders and team members to celebrate the 25th anniversary of its original company at the organisation’s Headquarters in Bracknell. The grand unveiling of a silver anniversary plaque by Madam Mayor, Councillor Mrs Tina McKenzie-Boyle, was followed […]

Communications technology and cloud contact centre provider, Redwood Technologies Group, has launched a new scheme at its Bracknell headquarters to encourage colleagues to cycle in their lunch breaks rather than drive, as part of its ongoing commitment to environmental sustainability. Ten branded bicycles have been installed at the Group’s global headquarters in a new, purpose […]

AI is set to revolutionise the world of customer engagement. IHS Markit predicts that in 2017 there were already over 4 billion consumer devices with AI-powered digital assistants, set to grow to 7 billion by 2020; meanwhile Gartner predicts that by 2020, 85% of customer interactions will be managed without a human. Some contact centres […]

On Wednesday 18th April, the Redwood Technologies Group hosted the 2018 Redwood Lecture at the Royal Military Academy in Sandhurst. The black tie event saw 110 attendees enjoy a three-course dinner and champagne reception, which centred on a keynote speech by Olympic rowing champion, Ben Hunt-Davis. The Redwood Lecture provided an opportunity for colleagues from […]

Redwood Technologies Group was proud to renew its sponsorship of the Soldiering On Awards, which took place on Friday 20th April 2018 in London. The Awards, held annually, provide national recognition for the achievements of heroes working within and alongside Britain’s Armed Forces Community. Presented by radio and TV broadcaster Jeremy Vine and ‘Allo Allo’ […]

Cloud contact center technology provider Content Guru has been awarded the ‘Vertical Solution of the Year’ accolade at the European IT & Software Excellence Awards (IT Europa) in 2018, for the second year running. The Awards, which recognize best practices in customer solutions by Systems Integrators, Solution VARs, MSPs and ISVs across Europe, were hosted […]

Redwood Technologies Group is proud to announce its support for the forthcoming 2018 Soldiering On Awards. The company will be sponsoring the Healthcare & Rehabilitation Award category for the second successive year. The Soldiering On Awards provide national recognition for the exceptional achievements of those working alongside and within Britain’s Armed Forces Community. The programme […]

From 22nd to 23rd May 2018, Europe’s leading cloud contact centre technology provider, Content Guru, will be exhibiting at the UK’s premier gathering of utilities providers – Utility Week Live in Birmingham. On both days of the event, Content Guru will be showing off the latest advances in omni-channel consumer and citizen engagement, and also […]

Cloud contact centre provider, Content Guru, along with development partner and public services leader, Serco, has been shortlisted in the ‘Vertical Market Solution’ category at the 2018 European IT & Software Excellence Awards. Content Guru received a place on the shortlist in recognition of how the partnership has brought innovative omni-channel, cloud-based Citizen Engagement Hub™ […]

Leading European cloud contact centre provider, Content Guru, will exhibit at Contact Centres Asia Conference from 20-21 March 2018 in Singapore, marking the next stage of the company’s growth in Asia-Pac. The event, which will be held at Amara Sanctuary Resort Sentosa, focuses on digitisation, innovation, and customer experience. Delegates can attend a number of […]

The latest edition of RedNews takes a look back at the Redwood Technologies Group’s top stories from Winter 2017/18. In the last quarter, the Redwood Technologies Group received a £25 million investment from SEP. Meanwhile, Content Guru B.V. deployed two storm® cloud contact centre solutions in the Netherlands, helping to improve customer experience for integrated […]

Leading European cloud contact centre and customer engagement provider, Content Guru, will return for the second year running to Enterprise Connect Conference and Expo in Orlando, FL. Held from March 12 to 15 at Gaylord Palms Resort and Convention Centre in Orlando, the event will provide an opportunity for key decision makers in the IT […]

On the 21st and 22nd of March, Content Guru will deliver a series of masterclasses, on the theme of ‘Realising the Customer Engagement Hub’,  at Call & Contact Centre Expo, ExCel London. These sessions will be held at stand 2241, at the launch of the industry’s leading exhibition for call and contact centre professionals. Attendees […]

Redwood Technologies Group co-founder and CMO, Martin Taylor, was recently interviewed by technology research provider, Megabuyte. In the interview, he discusses the history and values of the Redwood Technologies Group, as well as its plans for the future. Megabuyte is an independent research provider servicing the UK’s leading technology sector investors, advisers and CXOs, enabling […]

Rakuten Communications, a subsidiary of global innovation leader Rakuten Inc., headquartered in Tokyo, and cloud communications specialist, Content Guru Ltd., have entered into a strategic partnership to deliver connect storm cloud contact centre solutions into the Japanese market. connect storm will support the multi-award-winning portfolio of storm® applications and will target the rapidly-growing Japanese cloud […]

Over Christmas I did a lot of travelling. One evening, the railway franchise I was using had to cancel the last three services home from London. This was frustrating, but disruptions like this can be inevitable, especially at colder and busier times of year. However, to get a refund, I had to interact with the […]

Leading cloud communications technology provider and sister company to Content Guru, Redwood Technologies GmbH, will exhibit at CCW from 27 February to 1 March 2018 at the Estrel Congress Center in Berlin. Now in its 20th year, CCW showcases innovative solutions and new developments in the customer experience space. The focus of the show in […]

Redwood Technologies Group, comprising communications technology innovator Redwood Technologies and cloud contact centre provider Content Guru, has achieved certification from Cyber Essentials, a government-backed scheme that protects businesses from cyber attacks. Run in association with the National Cyber Security Centre, Cyber Essentials is a scheme designed to help organisations in the UK to improve their […]

Content Guru has been featured in the 2018 edition of Channel Profiles, the magazine supplement that provides an overview of the main suppliers in the channel. Produced by Comms Business, one of the UK’s leading ICT channel magazines, Channel Profiles is the ‘Yellow Pages’ of the industry and is designed to inform resellers who are […]

The market leader in home installation technology in the Netherlands, Feenstra N.V., has entered into a new deal with KPN and Content Guru to deliver an omni-channel storm® cloud contact centre solution. The storm deployment forms part of Feenstra’s strategy to deliver excellent customer experience across all channels and to improve efficiency within the organisation. […]

Content Guru BV, along with development partner KPN, has deployed a storm® cloud contact centre solution for leading integrated security provider, G4S, in the Netherlands. The service enables the Cash and Secure Solutions arm of G4S in the Netherlands to efficiently streamline high levels of incoming customer contact, improving its customer service and internal collaboration. […]

Sean Taylor, the co-founder of award-winning Bracknell-based international technology business, Redwood Technologies Group, has been appointed a Deputy Lieutenant of the Royal County of Berkshire. He is one of seven new Deputy Lieutenants to have been unveiled this month in a gazetted announcement by the County’s Lord Lieutenant, Mr James Puxley. The Lord Lieutenant is […]

Cloud Contact Centre and Customer Engagement Hub pioneer, Content Guru, welcomes Ed Winfield as its new UK Sales Director. Ed brings with him 20 years of experience in enterprise IT sales and over 10 years of experience in the contact centre market. Ed joins Content Guru, which is part of the wider Redwood Technologies Group, […]

The Redwood Technologies Group, comprising communications technology innovator Redwood Technologies and cloud contact centre provider Content Guru, reports its most successful year to date in 2017. Achievements in international expansion and client development led to 30% revenue growth, in addition to a 30% increase in Group headcount. Awards 2017 saw the Group’s best ever year […]

Content Guru, Europe’s leading cloud contact center and customer engagement provider, has been featured among the world’s leading and contending cloud contact center vendors in the latest market report by US-based industry analyst firm DMG Consulting LLC. DMG Consulting LLC is an independent research, advisory and consulting firm specializing in contact centers, back-office operations, and […]

The latest issue of RedNews, the newsletter of the Redwood Technologies Group, is now available for download! The Autumn 2017 edition sees the Redwood Technologies Group launch storm® Customer Knowledge System™ (CKS™), a new lightweight CRM, ticketing, and case management solution. This edition reflects back on the Group’s success including gaining a partnership with Telstra […]

Members of the local Bracknell Forest community gathered on Friday 6th October at Easthampstead Baptist Church to celebrate involve’s Volunteer Passport Scheme, marking the Scheme’s first anniversary and reaching 100 members. The Redwood Technologies Group showed its support by providing passports and lanyards for the local volunteers. involve supports the organisation of voluntary, community and […]

Cloud contact centre and customer engagement provider, Content Guru, has been named a Challenger by leading industry analyst Gartner, in its 2017 Magic Quadrant for Contact Center as a Service, Western Europe. Content Guru, along with 9 other Contact Center as a Service (CCaaS) providers in the Western European market, was evaluated by Gartner to […]

Redwood Technologies Group has been ranked as one of the top 20 cloud companies in the UK by Clearwater International’s Cloudex Awards. The Group consists of founding member Redwood Technologies, which specialises in research and development, and its sister company, cloud services provider Content Guru. Clearwater International launched the Cloudex Awards in 2013 as a way to […]

Wednesday 11th October 2017 saw over 90 representatives from businesses across the Netherlands descend on the Inn Style conference centre in Maarssen, Utrecht, to learn about the benefits of transitioning to the cloud. The third annual storm® Knowledge Event saw seven thought leaders deliver keynote speeches examining the theme of moving to the cloud from […]

On Thursday 21st September 2017, Berkshire Community Foundation’s (BCF) Business Philanthropy Club (BPC) convened its autumn 2017 dinner at the Williams Conference Centre. The event, held bi-annually, took place in lavish surroundings at the home of the Williams Formula One team, in Grove, Oxfordshire, and was attended by both existing and prospective BPC members. Williams […]

Content Guru has entered into an important new partnership with leading global customer experience expert, Webhelp. This partnership will see the delivery of award-winning storm® Customer Engagement Hub™ and Cloud Contact Centre services to Webhelp’s enterprise clients across Europe and beyond. Webhelp is a global leader in Business Process Outsourcing (BPO) with a strong focus […]

Wednesday 20th September 2017 saw business leaders from across the Thames Valley region converge at the second annual Brittelstand Symposium, held at Henley Business School, Oxfordshire. The day-long event focused on the most pressing issues which face the UK’s medium-sized businesses, including the topic of Brexit. The name Brittelstand derives from the German Mittelstand, those […]

The Redwood Technologies Group, a global solutions leader in innovative communications and cloud customer engagement, expands its reach into South East Asia next month, as it takes part in the UK Mega Technology Mission to Malaysia from 9th-11th October 2017. The Mega Technology Mission, organised by the British government’s Department for International Trade (DIT), provides […]

On Wednesday 20th September, sister company Redwood Technologies will be attending the Brittelstand Symposium as a Gold Sponsor. Held at Henley Business School, this annual, invite-only event addresses the challenges of Mid-Market Enterprises. The event has been organised by Biz Utd, an organisation devoted to connecting and supporting the owners and managers of medium-sized wealth […]

Thursday 17th August 2017 saw UCAS, the UK’s higher education applications service, deploy cutting-edge storm® cloud contact centre technology in partnership with Vodafone, to handle over 16,000 student enquiries on England’s A-Level results day. Every year UCAS has the responsibility for handling the enormous surge in demand generated on results day. The new UCAS storm […]

On September 27th, Content Guru will be exhibiting its award-winning multi-channel communications integration solution, storm® ASSIST™, at the 2017 UK Health Show. Global CMO Martin Taylor will deliver a speech at the event, describing how cloud-based communications services are driving improved patient outcomes and efficiencies for healthcare providers across the country.

Australian leading telecommunications and technology company, Telstra and cloud contact centre specialist Content Guru have announced a partnership to deliver next-generation customer experience services.

Content Guru B.V. has been named Company of the Month for July 2017 by WestHolland Foreign Investment Agency (WFIA), a government funded organisation specialising in economic development, investment promotion and direct foreign investment in within the WestHolland region of the Netherlands.

Leading European media and learning company Sanoma has entered into a new deal with KPN and Content Guru. The new agreement defines Sanoma’s move from outdated, legacy systems to a single, centralized, Cloud Contact Center architecture for Sanoma Group companies in Belgium (VanIn) and the Netherlands (Aldipress). The Sanoma Group provides information and entertainment to […]

Cloud communications and citizen engagement provider Content Guru, and its collaboration partner NHS Healthy London Partnership, were last night recognised at the Computing Digital Technology Leaders Awards, winning the ‘Best Public Sector Digital Project’ category.

Sodexo is the world’s 19th largest employer, offering a wide range of facility services globally, designed to improve the quality of life for customers across multiple sectors.

Read the case study to find out more!

Content Guru will be the Key Supporter at Enhancing Housing Services Through Innovation & Technology 2017, organised by GovNet.

The latest edition of RedNews, the newsletter of the Redwood Technologies Group, is now available for download!

Leading European cloud contact center provider Content Guru has announced that it will launch a new hybrid of CRM (Customer Relationship Management) and case management solutions, its storm® Customer Knowledge System™ (CKS™), at the 18th annual CCW Conference & Expo, which will be held from 26th – 30th June at the Mirage, Las Vegas.

Content Guru has been named a finalist in the ‘Best Public Sector Digital Project’ category at the 2017 Computing Digital Technology Leaders Awards.

Leading Dutch communications provider KPN and award-winning customer engagement provider Content Guru have announced the renewal of their storm® partnership for another five-year period.

Content Guru will be sponsoring the Reseller – Best Contact Centre Category at the Comms National Awards 2017. This staple event of the UK reseller community, organised for many years by Comms Dealer magazine, was created in order to recognise excellence and innovation in the communications sector.

On Thursday 27th April 2017, Redwood Technologies Group CMO Martin Taylor attended a workshop in London organised by Citizen 2020. The event saw a number of pubic sector and technology providers gather to discuss the digital transformation of government. You can watch the full presentation here.

The Redwood Technologies Group continues its global expansion with the restructuring of its German operations and establishment of Redwood Technologies GmbH in Germany, moving the Group’s regional German office from Düsseldorf to Munich and installing Wolfgang Hellmanzik as Country Manager.

The Crown Commercial Service (CCS) has awarded both Redwood Technologies and Content Guru places on the G-Cloud 9 framework agreement for the supply of cloud-based software to the Public Sector.

Wednesday 17th May saw business leaders from across Berkshire gather for the bi-annual Business Philanthropy Club (BPC) dinner. The event, which took place in the historic Old College building of the Royal Military Academy at Sandhurst, provided an opportunity for attendees to reflect on themes of sacrifice and discuss how businesses can make more of a difference in Berkshire.

Content Guru has entered into a ground-breaking new partnership with international public services provider Serco which will bring the next generation of multi-channel contact centre capabilities to its public sector customers, by enabling organisations to implement the Citizen Engagement Hub.

Friday 21st April 2017 saw Bracknell’s local heroes recognised at the 12th annual Pride of Bracknell Forest Awards. Bracknell-based Redwood Technologies Group, the main organisers of the event, also showed its support through the sponsorship of two categories, which both celebrated the successes of young people in the area.

Content Guru has been featured in leading US research and advisory company Ventana Research’s Analyst Perspectives blog. Ventana Research provides market research for business, providing insight and guidance about technology. In the blog, Richard Snow, VP & Research Director for Customer Engagement talks about Content Guru’s cloud offering in the customer engagement space, explaining how […]

On 11th April, Bracknell Athletics Club hosted an event to celebrate its new photo finish equipment, purchased after a £15,000 donation from Bracknell-based technology provider the Redwood Technologies Group.

On Thursday 30th March, Content Guru claimed its second major award in 2017 with victory in the ‘Vertical Market Solution of the Year’ category at the IT Europa European IT & Software Excellence Awards.

On Wednesday 22nd March, the Redwood Technologies Group hosted its annual Redwood Lecture at the Coppid Beech Hotel in Bracknell. The black-tie evening centred on a keynote speech by ex-Minister for Trade and CBI Director-General Digby Jones, Lord Jones of Birmingham.

James Puxley, Lord-Lieutenant for the Royal County of Berkshire, will be attending the Pride of Bracknell Forest Awards, joining other distinguished guests such as former England goalkeeper, David Seaman.

Europe’s Cloud Customer Engagement leader, Content Guru, together with its development partner NHS England Healthy London Partnership, has carried off another major industry accolade at the 2017 UK Cloud Awards.

Technology is changing how we communicate. Like it or not, we have to keep up. So how exactly do we ‘keep up’? What are the best ways to engage our customers?

This March, Content Guru will contest four separate categories in the IT Europa and UK Cloud Awards. These major industry accolades recognise best practices in customer solutions and celebrate innovation, entrepreneurialism and technical excellence.

Rapid advances in technology are fuelling ever-increasing customer expectations, transforming the way resellers need to do business. In the March issue of Comms Business, Content Guru explains why the Customer Engagement Hub is important for the Channel.

The latest issue of RedNews, the newsletter of the Redwood Technologies Group, is now available for download!

Europe’s leading cloud communications provider, Content Guru, this week marks its official launch into the North American contact center market with the announcement of a triple-header of exhibitions at leading US industry events.

For businesses, the face of customer engagement is changing. This brings huge potential for personalisation and lasting benefits, as well as challenges.

The Customer Engagement Hub harnesses the power of cloud-based technologies to join up information & communications – and create a seamless customer experience.

Verint® Systems Inc. today announced a global partnership with Content Guru, a Communications Integration™ provider, in which Content Guru will deliver Verint customer engagement solutions—including workforce optimization and speech analytics—as an integrated customer engagement suite in the cloud.

Verint CG

Our latest video takes you on a journey through our storm cloud contact centre and customer engagement hub, showing how storm enables organisations to boost their customer experience by always providing customers with the information they need – whenever, wherever and however they need it.

Content Guru is one of 31 companies to be profiled in Comms Business’s Channel Profiles 2017. Pride of Bracknell

As part of the Redwood Technologies Group, Bracknell-based cloud provider Content Guru has renewed its support for the Pride of Bracknell Forest Awards. Pride of Bracknell

Content Guru has been ranked within the top handful of largest cloud-based contact centre infrastructure vendors in Europe and worldwide by number of seats, according to US-based industry analyst firm DMG Consulting LLC. DMG Report

The Redwood Technologies Group is delighted to announce its support for this year’s Soldiering On Awards, where it will be sponsoring the Healthcare & Rehabilitation category.

Content Guru is delighted to be exhibiting at CCW in Berlin from 20th to 23rd February 2017. As the largest international conference and trade show for contact centre management in Europe, CCW last year featured 267 exhibitors from 19 different countries, attracting more than 7,600 visitors from around the world.

Following Content Guru’s UK IT Industry Award win, CMO Martin Taylor spoke to Computing Magazine about the company’s work with NHS London’s 111 service.

Sister company Redwood Technologies was delighted to continue its support of the local community by sponsoring involve’s annual Befrienders Christmas party.

Content Guru, a UK-based provider of customer engagement and Communications Integration™ services, has had its most successful year to date. The company has enjoyed 30% revenue and profit growth, as well as extensive industry recognition, and a range of new clients.

Queen's Award

Find out how storm helps organisations to deliver a seamless customer experience by converging traditional communication channels with IM, processing messages, calls, emails and social media.

In the December issue of Comms Business, Martin Taylor, CMO of Content Guru and the Redwood Technologies Group, shares his thoughts on the emergence of the Mobile Office, and how the prevalence of technologies, such as mobile devices and social media, mean that customers increasingly expect it to be a standard offering within resellers’ portfolios.

NHS England’s London Region has gained Europe-wide recognition, with its storm-based NHS 111 Patient Relationship Management (PRM) service receiving a major accolade at the European Contact Centre & Customer Service Awards (ECCCSAs).

Content Guru has triumphed for the second year in a row at the UK IT Industry Awards, this year taking the award for ‘Best Use of Cloud Services’ in conjunction with its development partner, NHS England’s London Region.
Customer Engagement

Sister company Redwood Technologies is delighted to be one of the sponsors of this year’s Slough Voluntary Sector Awards (SVS) in celebration of the great work of local charities and voluntary groups in the region.

This edition’s top stories include Content Guru being named as a Challenger in the 2016 Gartner Magic Quadrant for Contact Center as a Service, Western Europe for the second year in a row, as well as the launch of the Redwood Technologies Group’s new Italian regional office in Rome.RedNews Autumn 2016

Next week, Content Guru will be supporting the industry’s inaugural Engage Awards, sponsoring the Best Use of Social Media category.

Content Guru, a UK-based provider of customer engagement and Communications Integration™ services, has been named as a challenger in Gartner’s Magic Quadrant for Contact Center as a Service, Western Europe for the second year in a row, positioned highest for ability to execute.

Content Guru has been named as a ‘Challenger’ in the annual Gartner Magic Quadrant report for the second year running.


Local Thames Valley businesses Centerprise, Volume Global and Zyme have been announced as finalists for the Redwood-sponsored Thames Valley Business Magazine Innovation Award.

Learn how storm® helps Zorginstituut Nederland to deliver enhanced customer service while cutting costs. Customer Engagement

Effective customer contact is all-important for any organisation. As your front door to the outside world, it’s a vital channel for new business. Furthermore, it is how you keep your existing customers. Contact Centre

Content Guru N.L. has hosted its second successful storm® knowledge event with Benelux network provider and partner, KPN, at the scenic lakeside Inn Style conference centre in Maarssen, Utrecht. storm knowledge event

Last night, the Content Guru team was delighted to win the award for Best SME Telephony System at the 2016 Comms National Awards.

CNA AwardThe prize was given for the company’s storm® PBX™ solution, which enables resellers to deliver enterprise-grade cloud PBX capabilities to any size of organisation, giving channel partners a vital competitive edge.

CMO Martin Taylor contributes to this month’s market report ‘Time to Take a Real-Time Browse of WebRTC Usage’ in Comms Dealer Magazine, explaining how WebRTC is set to transform the way we communicate on a global scale.

Content Guru will be sponsoring the DigiHealth UK: Transforming Healthcare Delivery conference in Manchester on 20th October 2016, which will explore how key digital technologies are set to transform the future of health services in the UK.

Last week, Content Guru returned to Customer Contact (CC) Expo for the third year running, exhibiting the latest advancements in Customer Engagement and WebRTC technologies. CC Expo 2016

Customer engagement is becoming increasingly important, not just within the sales department but business-wide. So it’s vital that organisations consider how well equipped each department is for customer engagement as well as how to take it to the next level across all customer touch points. contact centre engagement

On the 29th September, Content Guru was honoured to welcome a prestigious visitor to Radius Court as Mr James Puxley, Lord Lieutenant of the Royal County of Berkshire, formally presented Content Guru with a Queen’s Award for Enterprise: Innovation.

Content Guru has received a bronze award from the Armed Forces Covenant Employer Recognition Scheme (ERS). The ERS recognises commitment and support from UK employers for defence personnel who serve, or have served, in the Armed Forces, as well as their families. The bronze award recognises employers who pledge their support for the armed forces […]

Content Guru has been selected as a finalist in two categories in the influential BCS (The Chartered Institute for IT) & Computing UK IT Industry Awards 2016.
Channel Cloud Supplement September 2016

Effective customer contact is all-important for any organisation. As your front door to the outside world, it’s a vital channel for new business. Furthermore, it is how you keep your existing customers. Without regular contact from their suppliers, it’s no surprise when customers shop elsewhere next time they want a product or service. And yet […]

CG customer UK Power Networks has been nominated in two categories at this year’s ECCCSAs for its storm solution.

Content Guru has been featured in Comms Business’s annual cloud supplement: ‘Channel Cloud: A Comms Business Guide to Connectivity Data Centres and Cloud Based Applications’.

Channel Cloud Supplement September 2016

Learn how storm® helps Fleurop Interflora, the world’s largest flower ordering service, deliver a bouquet of communications by improving efficiencies and delivering better access to customers and florists.


Sister company Redwood Technologies is proud to announce its sponsorship of local Berkshire football club, Pinewood F.C., for the next two years.


The latest issue of RedNews, the newsletter of the Redwood Technologies Group, is now available for download!


Content Guru and Teleopti have whipped up a storm in the customer engagement space with a ground-breaking fusion of best-in-class workforce management (WFM) and Cloud Contact Centre capabilities.


David Miller has joined Content Guru.

Content Guru has been listed as a G-Cloud 8 (G8) Software-as-a-Service provider for its suite of storm® communications, payment and management services.

Electricity North West has gone live with an automated Cloud Contact Centre service through the award-winning storm® LOSS solution.

Content Guru will be supporting the Comms National Awards 2016, sponsoring the Unified Comms Category. Now in its 15th year, the Comms National Awards are one of the most respected and prestigious awards in the communications channel.

With Gartner recently revealing that the global unified communications (UC) market is expected to reach a worth of around $40bn by 2019, Martin Taylor, CMO of Content Guru, discusses the growing importance of multi-channel and unified communications for consumers and workers alike in the latest edition of Comms Business Magazine.

Martin Taylor, CMO of Content Guru, talks about how CTI and CRM convergence through the cloud can reap huge benefits for organisations in a world where the importance and volume of enterprise-related data are continuing to rise.

Comms Business

Bracknell-based telecommunications provider and sister company, Redwood Technologies, will sponsor the first-ever ‘Innovation Award’ at this year’s Thames Valley Business Magazine Awards (TVBMAs).

Content Guru is set to return to Customer Contact (CC) Expo this September to exhibit the latest advances in its multi-channel customer engagement suite, including the pioneering integration of WebRTC with contact centre capabilities.

Content Guru has released its latest white paper, which gives 10 tips on how your organisation can ensure customers reach the right agents and resources and have consistent positive customer experiences in today’s always-on, multi-channel world.

Intelligent Contact Routing

Influential US technology magazine CIOReview has chosen Content Guru as one of its Most Promising Contact Center Solutions Providers 2016. The acclaimed annual listing positions Content Guru, and its storm® Communications Integration platform, as one of the 20 leading worldwide providers of contact centre technology.

Content Guru is pleased to have been nominated in the 2016 Top 10 Contact Centre Technology awards, organised by Call Centre Helper magazine, for its cloud multi-channel customer engagement hub solution, storm® CONTACT.

Content Guru will renew its support of the European Contact Centre and Customer Service Awards (ECCCSA) for 2016, sponsoring the event’s ‘Large Contact Centre of the Year’ category.

Sean Taylor, CEO of sister company Redwood Technologies, has been featured in CBI’s latest report ‘Lifting the Trophy: Scale-Up Insights into the Productivity Prize’, which finds that scale-up medium-sized businesses make a large contribution to the British economy and play a critical role in solving the UK’s productivity puzzle.

On 28th June 2016, Content Guru showcased the latest technology addition to its multi-award-winning storm® cloud communications platform – WebRTC – at partner Vapour Media’s ‘In Sight, In Touch, In Depth, In Leeds’ event.

Content Guru is delighted to feature in this month’s contact centre technology special edition of leading US Technology Magazine, CIOReview. commsbusiness

Content Guru has been featured in The Gazette, the UK’s official public record, for winning a Queen’s Award for Enterprise for its storm CONTACT™ cloud contact centre product earlier this year.

Content Guru has been featured in the July edition of Comms Business Magazine, with CMO Martin Taylor sharing his views on the hot topics of ‘Hosted Telephony’ and ‘Big Data’.

In June, sister company Radius Communications GmbH will make its inaugural appearance at the 3rd annual Central and Eastern European (CEE) 2016 Global Carrier Community Meeting (GCCM) as a silver sponsor. Martin Taylor, CMO of Radius Communications, will deliver a keynote address on the flexibility of multi-channel PBX and contact centres.

Learn how storm® CONTACT:WebRTC™ brings browser-to-browser communications to your organisation, helping to break down technological siloes and increase efficiency and customer service levels across multiple channels. WebRTC

Learn how storm® CONTACT:SOCIAL™ incorporates social media into the customer engagement hub, helping organisations to take control of ever-increasing levels of social media traffic. contactsocial

Sister company Redwood Technologies has been featured in this month’s edition of the Thames Valley Business Magazine, following its announcement that it will be sponsoring the first-ever ‘Innovation Award’ at this November’s Thames Valley Business Magazine Awards.

The Spring 2016 edition of RedNews sees Content Guru get the royal seal of approval, winning a Queen’s Award for Enterprise for its storm® CONTACT™ cloud customer engagement solution, whilst also signing a storm deal with Dutch municipal banking organisation, Stadsbank Oost Nederland.

Content Guru has been named a finalist in the Unified Communications category at the prestigious Computing Vendor Excellence Awards 2016 for its leading storm® Communications Integration platform.

Leading Dutch municipal bank, Stadsbank Oost Nederland, has chosen Content Guru’s storm® Cloud Contact Centre solution to enhance the efficiency of its customer contact operation and optimise customer experience.

storm® DTA®:SWITCHBOARD™ is the latest module within Content Guru’s Desktop Task Assistant (DTA) agent and supervisor interface, providing operators with full multi-channel switchboard functionality for connecting interactions to the best available agent across multiple queues.

Sister company Redwood Technologies’ participation at a roundtable discussion on business growth has been covered in this month’s edition of Thames Valley Business Magazine.

The Cloud Communications Council’s latest Action Report, which considers the relationship between IT and politics in the UK and how this impacts cloud adoption by public sector organisations, is now available for download!

Content Guru has been awarded a Queen’s Award for Enterprise for its storm® CONTACT™ cloud contact centre product.

Learn how Content Guru helps Dutch financial services provider Stadsbank Oost Nederland to improve contact centre efficiencies and optimise customer experience.

Content Guru is set to launch WebRTC integration with its storm® LOSS™ utilities solution at this May’s Utility Week Live. The development improves the award-winning LOSS service by enabling utilities organisations to more effectively engage with customers across enhanced collaboration, voice-to-browser communication, and video conferencing.

Content Guru has been featured in this month’s edition of Comms Business Magazine, following the announcement of its latest innovation which extends its agent desktop application, the DTA® (Desktop Task Assistant), using pioneering WebRTC technology.

The Redwood Technologies Group has been awarded ISO 14001:2004 certification, following an independent assessment by Lloyd’s Register Quality Assurance (LRQA), a world leading UKAS (United Kingdom Accreditation Service) accredited provider of independent assessment services.

Content Guru is proud to have been named a finalist for IT Europa’s European IT and Software Excellence Awards 2016, renowned for being Europe’s leading awards for Independent Software Vendor (ISVs), Solutions Providers and Systems Integrators (SIs) and their vendor and distributor partners.

In March and April, Content Guru will continue its momentum in the Public Sector with appearances at Capita’s Channel Shift Conference and AhMedia’s Local Government Strategy Forum, where Director and co-founder Martin Taylor will deliver keynote speeches on the transformational capabilities of cloud technology within the Public Sector.

At UC Expo 2016, Content Guru will showcase its leading-edge integration of WebRTC technology into its storm® Cloud Contact Centre and Unified Communications product suites.

The latest issue of RedNews, the newsletter of the Redwood Technologies Group, is now available for download! This edition sees Content Guru celebrating its ten year anniversary, whilst also deploying a storm® Cloud Contact Centre solution for global support services provider Sodexo.

In this article, the Redwood Technologies Group discusses how EU membership affects its business.

Content Guru is delighted to have achieved the highest level of PCI-DSS Compliance – Version 3.1 – as a member of the Redwood Technologies Group. The certification is recognised by global forum the PCI Security Standards Council, and builds on the company’s existing Level 1 compliance.

Engaged customers typically make regular purchases, give helpful feedback and remain loyal to brands – boosting customer lifetime value. Martin Taylor, Director and Co-founder of Content Guru, shares five strategies designed to improve engagement by delivering better service experiences.

In this video, discover how global support services provider Sodexo deployed a storm® Cloud Contact Centre solution to strengthen its services and deliver greater ‘Quality of Life’ to its customers.

On the 23rd February, sister company Radius Communications will be hosting the UKCCF’s next UK HomeAgent Forum roundtable discussion at its Bracknell headquarters.

Martin Taylor, Director and Co-Founder of Content Guru, explains how engaging with modern customers on their terms involves organisations delivering real-time communications across all customer touch points.

Sister company Radius GmbH is delighted to be exhibiting at CCW in Berlin from the 23rd to the 25th of February. Europe’s largest customer service industry event, last year CCW featured more than 250 exhibitors from 19 different countries, attracting nearly 8,000 visitors from across the world.

Content Guru is one of 27 companies to be featured within Comms Business’ Channel Profiles 2016.

Content Guru CEO, Sean Taylor, reflects on last November’s UK IT Industry Awards and how it felt to be named ‘Cloud Provider of the Year’.

storm® CONTACT:OUTBOUND is Content Guru’s multi-channel outbound customer engagement application and a component of the multi-channel Cloud Contact Center Suite, storm CONTACT, which enables organizations to deliver uniquely compelling outbound services on any scale.

Managing Director Sean Taylor reflects on last November’s UK IT Industry Awards when Content Guru was named ‘Cloud Provider of the Year’ with its storm® Communications Integration™ platform, which is the largest of its kind in Europe.

Content Guru Director, Martin Taylor, gives us an insight into WebRTC, how it works and what it means for the future of the contact centre industry.

On Friday 29th January, Content Guru will kick-start its bustling events calendar for 2016 by sponsoring and exhibiting at Capita’s ‘Transforming Public Sector Contact Centres’ conference.

How will retailers differentiate themselves in 2016 with regards to customer experience: no company can rest on its laurels, especially not the UK’s Big Four supermarkets. Content Guru Director, Martin Taylor, shares his thoughts on online personalisation and discounting.

Insight and personalisation will be the hot customer engagement topic in 2016, according to Martin Taylor, Director and Co-Founder of Content Guru.

Considering moving your technology to the cloud? Content Guru Director, Martin Taylor, reveals six things you need to consider.

On 2nd December, sister company Redwood Technologies sponsored central support organisation Involve’s 2015 Christmas party and joined volunteers from charities and community groups across Bracknell Forest and Wokingham Borough in celebration of their hard work this year.

In celebration of Content Guru’s 10th anniversary this week, Managing Director Sean Taylor looks back on an eventful journey in the Thames Valley Business Magazine’s December/January issue.

On 27th November, Local Authority ICT heads from across southern England convened for The Cloud Communication Council’s (TCCC’s) Autumn Forum, where debate and speaker presentations focused on the hot topic of ‘Politics and ICT in Local Government’.

Content Guru has been included as a G-Cloud 7 supplier for its suite of multi-channel Cloud Contact Centre and payment services.

Content Guru has been recognised as one of the Thames Valley’s top companies after being highly commended in both the ‘Business of the Year’ and ‘Dynamic Business of the Year’ categories at the 2015 Thames Valley Business Magazine Awards (TVBMAs).

Content Guru has been profiled in DMG Consulting’s 2015-2016 Cloud-Based Contact Center Infrastructure Market Report, as one of ten companies to be featured in-depth.

The latest issue of RedNews, the newsletter of CG and sister companies Redwood Technologies and Radius Communications, is now available for download!

Content Guru has capped a highly-successful year by winning ‘Cloud Provider of the Year’ at the UK IT Industry Awards. The event, run by BCS – the Chartered Institute of IT – and Computing Magazine is the UK’s premier IT awards ceremony and the largest of its kind in Europe.

Content Guru will be continuing its run of public sector events this autumn with sponsorship and exhibition at the Channel Shift Conference (CSC) on the 30th of November.

Content Guru Director Martin Taylor reveals the five things every client should insist upon in their cloud contact centre Service Level Agreements.

Learn how Content Guru helps Dutch GP replacement service HAP Zeeland to deliver an outstanding and efficient customer service whilst exceeding fixed industry targets.

Radius Communications GmbH is proud to have entered into partnership with Northcraft Germany GmbH to deliver storm® Cloud Contact Centre, PBX and Unified Communications solutions to companies across Germany.

Content Guru Director, Martin Taylor, considers the benefits of homeworking for contact centre workers.

Sean Taylor, Managing Director of Content Guru and Redwood Technologies, reflects on the vital role technology plays throughout the Thames Valley Region in this month’s issue of the Thames Valley Business Magazine.

Content Guru is proud to have been named a finalist in two categories at this year’s Thames Valley Business Magazine Awards (TVBMAs), making the shortlist for the ‘Dynamic Business’ and also the flagship ‘Business of the Year’ categories.

Cloud Contact Centre and Communications Integration™ solutions specialist, Content Guru, has been positioned in Gartner’s Magic Quadrant for Contact Centre as-a-Service (CCaaS) for Western Europe. The company was positioned furthest for completeness of vision and highest for ability to execute within the challengers quadrant.

Content Guru Director Martin Taylor reveals his top strategies to improve contact centre productivity.

Ravenswood-based charity InnerSense has received a grant from the Redwood Technologies Fund held with Berkshire Community Foundation (BCF), enabling it to run a series of ‘Autumn Adventures’ workshops from October to December.

Content Guru Director and Co-Founder, Martin Taylor, discusses the six customer engagement topics that will be hot in 2016.

Content Guru Director Martin Taylor comments on how SIP trunking can be deployed to introduce powerful cloud-based applications and integration into organisation infrastructure.

On 10th November, Content Guru will be exhibiting at the annual Public Sector Enterprise ICT (PSEICT) conference at London’s Russell Hotel.

Content Guru is delighted to have been featured in this month’s Thames Valley Business Magazine as a business that’s going down a storm with B2Bs.

Content Guru Director, Marin Taylor, discusses how businesses can take full advantage of the mobile service revolution.

Radius Communications GmbH will continue its surge into the German Contact Centre market this autumn, sponsoring and exhibiting at the Call Center Verband (CCV) Fall Conference in Berlin on 12th and 13th November.

On Friday 27th November, the Cloud Communications Council will convene its autumn 2015 session, covering the topic of ‘maintaining consistency in ICT in a changeable political landscape’.

Content Guru is proud to continue its support of the bi-annual Local Government Strategy Forum (LGSF) as a ‘Platinum Plus’ sponsor, following a highly successful debut at the event last year.

Content Guru is delighted to receive its second triple-nomination of 2015’s award season, after being named as a finalist in three categories at the Comms National Awards (CNAs).

Content Guru Director Martin Taylor, reveals his 7 top tips for a more productive contact centre workforce.

7 Tips for a More Productive Contact Centre Workforce

Content Guru has been named as one of the top twenty cloud technology companies across the UK in this year’s Cloudex 20:20 Awards.

Radius prepares to ramp up its German operations this autumn, when it will be exhibiting at the KVD (the Service Association) Service Congress in Munich on the 5th and 6th of November.

Matthew Chadd, Security Manager at Content Guru, gives his five top tips for success in managing PCI compliant collections

Content Guru is set to attend the Call Centre and Customer Services Summit (CCCSS) for a second time this year following a successful event last April.

The deadline for the 2015 TVBMAs is fast approaching. Send in your entries by the 25th of September for the chance to showcase your business’ success in the Thames Valley.

Content Guru is proud to have been named a finalist in three categories at this year’s UK IT Industry Awards.

With 2015’s autumn business surge already gathering pace, Content Guru is preparing for its return to Customer Contact Expo, London’s premier contact centre exhibition.

Content Guru is looking for ambitious, talented and dedicated individuals to become pivotal members of our international team across a variety of commercial and technical roles. Visit our careers page to learn more.

Redwood is delighted to help recognise UK technological innovation as it once again sponsors the Best Use of Technology prize at the Thames Valley Business Awards (TVBMA).

Content Guru is delighted to renew its support of the Comms National Awards (CNAs) for 2015, sponsoring the event’s Network Category once again.

Martin Taylor, Director, at Content Guru looks at the 6 key things that you should consider when moving from on-premise to Cloud.

CG sister company, Redwood, has its SIP technology independently qualified for use with the Microsoft Lync Server 2013 Unified Communications (UC) platform.

This week, Content Guru prepares to extend its burgeoning Public Sector presence into the housing sector with a double header of events.

Shub Naha has joined Content Guru as Business Development Director, responsible for delivering focused and profitable growth of storm® cloud communications and contact centre services and working alongside the company’s strategic partners.

You can now download the Contact Babel report “The Inner Circle Guide to Cloud-Based Contact Centre Solutions”, sponsored by Content Guru. The report investigates key customer contact solutions throughout 2015, and features Content Guru as a key vendor.

Content Guru’s Dutch team and Benelux network partner, KPN, have together signed a storm® deal with Chubb Fire and Security, a global leader in the provision of security and fire safety systems for businesses and heavy industry, to deliver multi-channel cloud contact centre services to power multiple sites across the Netherlands.

The latest issue of RedNews, the newsletter of CG and sister companies Redwood Technologies and Radius Communications, is now available for download! This issue covers Content Guru’s recent storm deal with Chubb, while Tech Focus examines the storm platform’s PCI DSS complaint payment capabilities.

The Cloud Communications Council Spring Forum on Friday, 27th March 2015 was attended by representatives from councils in Southern England. Delegates discussed the ongoing hot topic of shared services in local government.

Discover how Content Guru helps Northgate Public Services to provide public sector organisations nationwide with cutting-edge cloud contact centre services. To read the case study click here.

Content Guru is proud to have been shortlisted for the finals of the ISPA Awards 2015. The Internet Services Providers’ Association (ISPA) is the UK’s Trade Association for the internet sector, promoting innovation, self-regulation and competition within the industry.

Content Guru’s Dutch office is delighted to have joined the Customer Service Federation (KSF).

Learn how storm adds value to Internet of Things devices, through integrating anything from heart monitors to smart meters, through to digital signage and heat sensors with best-in-class real-time live & automated communications and reporting.

Leading industry magazine, Telemedia, has featured the services that Content Guru delivers to National Rail Enquiries, operators of the nation’s busiest number. To read the article, click here.

On Friday 27th March, 2015 the Cloud Communications Council held its Spring meeting at Radius Court, Bracknell, discussing the current hot topic of sharing services as councils.

CG sister company, Radius Communications, will be exhibiting storm at stand C84 in Hall 13 during CeBIT next week in Hannover!

Content Guru is proud to have been named as one of the 1000 Companies to Inspire Britain 2015. The list, compiled by the London Stock Exchange Group, showcases the UK’s most inspiring and fastest-growing SMEs and highlights the importance of these businesses in boosting the national economy. It contains a diverse range of SMEs, with […]

Content Guru is looking forward to exhibiting its storm® Communications Integration™ platform at the Credit Summit 2015, which will take place on the 26th of March at Queen Elizabeth II Conference Centre in London. Credit Summit is the UK’s largest credit industry show, bringing together hundreds of senior executives from across the UK’s financial sector. […]

On 23rd June 2015 Content Guru will be exhibiting its multi-award-winning storm® cloud communications integration platform at the Public Sector Show 2015. The Public Sector Show, held annually in London’s ExCeL Centre, is the largest event to focus on the economic and political issues affecting the UK’s public sector. 2015’s ‘Election Year Special’ is strategically […]

Content Guru has further extended its spring events programme by sponsoring and exhibiting at UC Expo in London’s Olympia, on 21st and 22nd April 2015. UC Expo is Europe’s largest and most important Unified Communication & Collaboration event, bringing together the biggest names in the business to show off the latest in UC technology. Speakers […]

Content Guru’s spring events season continues to grow, as the company confirms its attendance at the Call Centre and Customer Services Summit, to take place on 20th-21st April at the Radisson Blu Hotel at London Stansted Airport. Limited to only 65 exclusive delegate places, the CCCS Summit provides a structured meeting environment for major users […]

Content Guru is proud to have been named a finalist in the IT Europa European IT and Software Excellence Awards 2015. IT Europa has been a pre-eminent provider of strategic business intelligence, news, database reports and analysis on the European IT marketplace, for more than 15 years. The awards look for best practices in customer-facing […]

Content Guru is proud to have been named in the Southern Tech 100 in 2015 for the second year running. The list, published annually, recognises the top 100 private, independent technology companies in the South of the UK.

In January, CG sister company Radius and Panasonic marked the next phase of their joint ‘storm in Partnership with Panasonic’ cloud PBX offering through two major events.

storm® INTEGRATE™: BaNCS is a module in the storm integration portfolio which enables a wide range of communications services to interoperate with the TCS BaNCS Financial Services platform.

Thomas Cook Group, Europe’s second largest travel provider, has deployed a storm CONTACT solution to deliver multi-channel communications for its contact centres throughout several countries.

From the 16th to the 20th March, Content Guru will be exhibiting its multi-channel cloud contact centre capabilities at the CeBIT exposition in Hannover, the world’s largest IT event.

On the 27th January 2015, Redwood Technologies made a donation of £10,000 to the British Red Cross, the latest contribution in a long history of ongoing support for the charity. Company directors Sean and Martin Taylor presented the cheque to the charity at Redwood’s headquarters in Radius Court, Bracknell.

On Friday, Content Guru will host a roundtable discussion to explore the most exciting upcoming trends in the use of technology in business, in association with Thames Valley’s The Business Magazine.

On Friday 27th March 2015, The Cloud Communications Council will convene its Spring Forum, sponsored by CG sister company Radius Communications.

Content Guru’s sister company, Redwood Technologies, releases the latest in its series of DNX® multimedia communications servers, designed to allow the power of the cloud to be fully harnessed.

Content Guru has been named as one of the 50 Most Promising Utilities Technology Solution Providers of 2014 by leading US technology magazine CIO Review.

In a special ceremony marking the 20th anniversary edition of the Thames Valley Business Awards, the Content Guru team had double the reason to celebrate as the company was rewarded with second place in the highly prestigious Business of the Year category.

On the evening of 12th November 2014, Content Guru was awarded Cloud Provider Innovation of the Year second prize at the 2014 UK IT Industry Awards.

This year, in order to mark the centenary of the outbreak of the First World War, the ‘Blood Swept Lands and Seas of Red’ charity campaign is planting 888,246 ceramic poppies around the Tower of London.

On 16th October 2014, Content Guru triumphed over stiff competition to be recognised as the ‘Best Enterprise Vertical Market Solution’ at the 2014 Comms National Awards Ceremony.

How we helped King’s College London to respond to 99% of enquiries throughout the busiest week of the year…

On the 1st and 2nd of October, Content Guru exhibited at the 2014 Customer Contact Expo (CC Expo). Attended by thousands of insiders to the contact centre industry, the CC Expo is one of the contact centre world’s biggest events.

Content Guru sister company, Redwood Technologies, is set to recognise the achievements of some of the UK’s most innovative businesses by sponsoring the ‘Best Use of Technology’ category at the 2014 Thames Valley Business Awards.

On the 1st and 2nd of October, Content Guru will be showcasing its portfolio of storm Cloud Contact Centre services at Customer Contact Expo 2014.

Dutch recruitment and selection agency, Yacht, has implemented an intelligent, automated identification & call routing service on the storm platform.

International Dutch fashion retail chain, C&A, has recently launched an intelligent, rapid store location service on the storm Benelux platform. Founded in 1841, today C&A is an employer of more than 34,000 people globally, generating annual revenues of over £4.7 billion.

Leading Dutch sports retailer, Perrysport, has deployed an advanced call matching and scheduling solution on the storm platform. Founded in 1866, Perrysport is an established brand in the Netherlands, operating more than 70 stores nationwide.

Dutch commercial property specialist, TotalKlima, has launched an intelligent over-the-phone menu system on the storm platform, enabling callers to rapidly get to the information they need.

Dutch electronics retailer, BCC, has recently introduced an intelligent call routing service on the storm Benelux platform.

Leading HR service provider, Tempo-Team, recently launched intelligent customer identification and effective onwards routing services on the storm platform.

Dutch housing association, Wetland Wonen, has deployed intelligent over-the-phone menu services coupled with advanced scheduling functionality on the storm Benelux platform.

Content Guru’s history can now be accessed through our interactive timeline. Click to learn more.

storm SCHEDULE is an intelligent, automated scheduling facility, enabling organisations with dynamic workforces to optimise resource distribution.

Specialist Dutch healthcare provider, AxionContinu, has implemented an intelligent, automatically updated cloud scheduling solution on the storm communications integration platform.

New research indicates that 80% of British Twitter users have used the service at least once to complain to a company. Cloud integration can enable organisations to respond to this challenge.

Bureau Krediet Registratie (BKR), the credit bureau of the Netherlands, has recently launched an intelligent routing and automated scheduling service on the storm Benelux platform.

Lotto, the largest privately-run lottery in the Netherlands, has chosen to run a results line service on the storm cloud platform. Lotto has a turnover of over 500 million euros a year.

Global energy and petrochemical company, Shell, has adopted storm communications technology in the Netherlands.

In June the Cloud Communications Council released its latest Action Report. CG Director Martin Taylor comments on its findings regarding integration between communications and information systems and security in the cloud.

Panasonic has launched a partnership with Content Guru sister company, Radius Communications, that will see it offering cloud PBX and cloud contact centre services to the UK and Ireland, for the first time.

On Thursday 19th June, Content Guru sponsored the ‘Network Operator of the Year’ category at the Comms Business Awards 2014. The event was held at the Lancaster London Hotel and compered by comedian, actor and financial planning expert, Jimmy Carr.

The Cloud Communications Council’s latest Action Report, compiled from the Spring Forum hosted at Radius Court on Friday 16th May, is now available for download!

On Thursday 12th June, Content Guru sponsored two categories at the European Call Centre and Customer Service Awards 2014.

Highlights from the Cloud Communications Council’s Spring Forum, including exclusive interviews with participants, are now available to watch!

Following on from last week’s opening “integration” segment, this week’s write-up of the findings of the Cloud Communications Council’s Spring Forum focuses on “security”.

In this video, Content Guru Director Martin Taylor comments on how the government’s G-Cloud initiative has evolved into an effective procurement mechanism for local authorities.

Content Guru has been awarded G-Cloud V supplier status for products including its omni-channel Cloud Contact Centre and secure payment services.

The Cloud Communications Council Spring Forum was held on Friday, 16th May 2014, and in the first part of Action Report series, we look at the theme of integration.

On Thursday March 15th 2014, Content Guru co-sponsored the latest executive dinner of Berkshire Community Foundation’s Business Philanthropy Club, with Cantley House Hotel, Wokingham, as the venue and other sponsor.

On Friday 19th May 2014, The Cloud Communications Council hosted its Spring Forum at Content Guru’s UK headquarters at Radius Court, Bracknell.

Content Guru’s sister company, Redwood Technologies, today welcomed His Royal Highness The Earl of Wessex to its UK headquarters, Radius Court.

From tweets about bin collections to texts about Council Tax, your citizens are more interactive than ever. Your organisation has met this challenge by introducing even more ways citizens can get in touch, introducing functionality like web chat and devoting customer service assistants to responding to queries on social media. You’ve invested in systems to […]

In February 2014, Content Guru deployed its storm ASK mass surveying platform in conjunction with Thames Valley Berkshire Local Enterprise Partnership (LEP).

On Thursday 27th February 2014, Berkshire Community Foundation’s Business Philanthropy Club (BPC) hosted its first executive dinner at the Coppid Beech Hotel, Bracknell.

Content Guru will be exhibiting and speaking at Convergence Summit North on 11-12th March at Manchester Central Convention Complex.

The continuing success of Content Guru’s group sister company, Redwood Technologies, sees the company featured on-screen in today’s editions of ‘BBC South Today’.

Bracknell, 4th February 2014: Content Guru has been featured in The Southern Tech 100 listing released this week. The listing, featured in The Thames Valley Business Magazine, celebrates the top 100 technology sector businesses in the region ranked by turnover. Content Guru’s listing is based on a successful financial year ending in May 2013. Sean […]

inform storm is pleased to present its first Action Report, exploring the question of “How can I improve customer service whilst reducing costs?”.

Leading phone and PBX manufacturer Panasonic has taken a decisive step into the cloud communications arena. A landmark partnership with specialist Radius Communications sees the business telephony giant offering Cloud PBX and Cloud Contact Centre services to the UK and Ireland marketplaces using the storm cloud communications platform. The new partnership, signed in October 2013, […]

Bracknell, 18th December 2013: This month, Content Guru became one of four Founder Members of the Berkshire Community Foundation (BCF)’s Business Philanthropy Club. The Club will enable participating businesses to make more effective, targeted donations to appropriate charities in their local communities. Content Guru was presented with its Founder Member certificate by the Lord-Lieutenant for […]

On the 5th December, Content Guru hit the airwaves once again as the business featured in a televised BBC South report on economic recovery in the UK. Broadcast to coincide with British Chancellor George Osborne’s Autumn Statement, the BBC report gauged opinions from select businesses on the frontline of the UK economic revival. Content Guru […]

Last night, Content Guru was highly commended in the Cloud Provider of the Year category at the 2013 UK IT Industry Awards Ceremony, hosted at Battersea Park Events Arena, London.

On the 5th November, Wokingham MP and former Cabinet Minister, The Rt Hon John Redwood, visited Content Guru and sister company Redwood Technologies at their UK Headquarters. During his visit, Mr Redwood toured the group’s Bracknell offices and facilities and met some of the team responsible for designing, building and marketing Redwood Technologies’ communication solutions, […]

The evening of Sunday 27th and Monday 28th October saw the UK hit by St Jude’s Storm, provisionally believed to be the biggest storm in twenty-five years. Making landfall in the South-West and sweeping across the country through London to the East of England, the “storm of the century” caused significant disruption to key national […]

At a well-attended awards ceremony at King’s College London last night, Content Guru Director and Co-Founder Martin Taylor presented the inaugural Content Guru Prize for the Best Performance in Strategic Management. The award was received by new King’s graduate David Kohl for his outstanding achievement of finishing first in the final-year Strategic Management Module of […]

Content Guru’s sister company, Redwood Technologies, has extended support for the British Red Cross with a charitable donation to the organisation. On the 19th September, Content Guru and Redwood co-directors, Sean and Martin Taylor, were joined at the company headquarters in Bracknell by Anne Huddart and Annie Burton of the Red Cross, where they presented […]

Award-winning communications provider and established channel presence, Chess Telecom, has made a decisive move with its first cloud-based voice proposition for the UK SME and channel market. Building on the proven technology foundation of Content Guru’s NGware platform, Chess Cloud is set to occupy a prominent position in the Chess Telecom product portfolio, complementing the […]

Content Guru has been named as finalists in the Best Channel Software Solution category at the 2013 Comms National Awards. Independently judged by a panel of industry experts, each year the prestigious Comms National Awards recognise innovation and success in the UK Comms Channel sector. Content Guru’s entry is built on the runaway success of […]

Content Guru partner and specialist cloud services provider, Vapour Media, has announced its entry to the channel market with the launch of its state-of-the-art communications platform, Vapour NxG, based on NGware®. Alongside Vapour’s cloud-based network access and SaaS offerings, Vapour NxG is set to play a key part in the company’s core SME and small […]

Last week, John Cridland CBE, the Director-General of the CBI, visited the new UK headquarters of Content Guru, a global provider of communications software and hardware based in Bracknell. He was joined by his CBI colleagues Steve Rankin, the Regional Director for the Thames Valley, and David Mullen, the Chief of Staff.

Content Guru’s sister company Redwood Technologies has donated £10,000 to the Berkshire Community Foundation (BCF) to support local charitable causes. This has been matched by 50% under the Community First programme making the total donation value £15,000.

Content Guru has been shortlisted for the Cloud Provider of the Year award at the 2013 UK IT Industry Awards.

Content Guru made a splash in the channel last year when it entered the market with its reseller offering, NGware. Since first showcasing the product at Manchester City’s Etihad Stadium in July 2012, NGware has continued to generate interest across the market, with some of the channel’s key players getting on board. Underpinning the success […]

On Friday the 28th of June, Bracknell MP Dr Phillip Lee visited specialist provider of cloud communications services, Content Guru, at its new UK headquarters, Radius Court. Dr Lee started his two hour visit with a lunchtime discussion with Content Guru’s Managing Director Sean Taylor. They swapped notes on the current business climate and the […]

One of the UK’s leading financial services providers, Legal & General (L&G), now uses storm® to handle thousands of customer enquiries to their new pension helpline.

storm® enables Moneypenny, the UK’s leading provider of telephone answering services, to connect clients to PAs faster using the intuitive tools it needs to set up new services.

Ofgem has introduced new regulations aimed at making the electricity market more competitive. These measures will cause energy prices to drop across the board, allowing smaller players to enter the market.

Cloud communications specialist Content Guru has entered into a partnership with leading public sector solutions provider, Northgate Public Services, to offer a range of propositions based on Content Guru’s storm® platform.

How Content Guru utilised its own storm technology to maintain critical communications during its recent office relocation to Radius Court, Bracknell.

Bracknell, 10th May 2013: Content Guru is proud to announce the company’s inauguration of a new academic prize at one of the world’s leading research universities, King’s College London. The annual ‘Content Guru Prize for Best Performance in Strategic Management’ will reward the work of a single high-achieving student in the College’s Department of Management. […]

Content Guru has again been approved as a supplier of cloud-based services in the latest iteration of the UK Government’s G-Cloud tender, the G-Cloud iii.

Bracknell, 17th April 2013: On the 14th of April, leading consumer group, Which?, released the results of a survey which found that as much as 22% of consumer complaints to banks are not being handled satisfactorily. This criticism of the financial services industry was echoed in a second survey released on Monday by the Financial […]

As of the 1st June 2013, Content Guru will be moving to a new UK headquarters facility, Radius Court, a prime office building located in the centre of Bracknell, Berkshire. Strategically situated at the heart of the Thames valley, Britain’s primary technology zone, Radius Court will provide an ideal base for Content Guru’s expanding British […]

On the 20th March, the UK Information Commissioner’s Office (ICO) handed down a heavy £90,000 fine to a Glasgow-based business for employing illegal telemarketing practices. The company was deemed to have breached the law by failing to check whether the consumers targeted by its campaigns had opted out of receiving marketing calls. The financial penalty […]

27th March 2013, Bracknell, UK: storm customer Rightmove has announced a dramatic increase – 57% – in the number of leads it delivers to estate and lettings agents. This announcement further consolidates the property giant’s leadership in the online property market. According to the most recent published figures, Rightmove’s website is the 6th busiest in […]

As Ofcom places new scrutiny on UK billing practices, Content Guru has had its billing technology re-accredited for compliance with the latest tough regulatory standards from Germany. In many markets, a lack of standardisation and testing for Charging Data Records (CDRs) has meant that communications providers have been billing inaccurately, sometimes seriously so. This, coupled […]

On the 1st of March 2013, Content Guru stepped up its presence in the Benelux with the opening of a new regional head office in the Netherlands. Content Guru BV is to spearhead the company’s operations in the region in partnership with telecoms incumbent, KPN, and technology provider, Redwood Technologies BV.

The 2013 Song for Wales competition, Cân i Gymru, held on the nationally celebrated St David’s Day, saw #CIG2013 trend in the top five of the UK’s twitter community. Content Guru, in partnership with Welsh media specialists, Avanti, used the storm platform to handle thousands of calls from the public as they cast their votes for the winner of the competition.

A fierce media debate was sparked this week, when leading online multinational corporation, Yahoo!, circulated an internal memo placing a ban on homeworking. The decision, coming from one of the leaders of the internet revolution that facilitated the rise of the work-at-home phenomenon, has led some commentators to question the future of flexible working. The […]

British Prime Minister, David Cameron, has highlighted the importance of payment security in India, as he leads the largest ever delegation of UK business leaders to the country. The Prime Minister’s comments came on the 19th February 2013 as he finalised a deal that will see the UK and India work together to improve the […]

The UK’s leading property portal, Rightmove, has signed an exclusive 4-year communications services contract with Content Guru’s sister company, Redwood Technologies. Content Guru has been operating Rightmove’s service for the last 4 years on the storm platform, and will continue to support the web giant as it launches its next generation of mobile-oriented services. Rightmove […]

Bracknell, 12th December 2012: A recent report from Gartner entitled, “Cloud Providers of Contact Centre Services in Europe Offer New Options for IT Leaders” (November 8th 2012), discovers that, “Cloud-based contact centre services are maturing rapidly in Europe.” According to the world’s leading information technology research and advisory company, “IT leaders, planners and buyers can […]

Friday the 16th of November saw storm deployed once again in support of the BBC Children in Need Appeal, providing a secure payment solution that helped the event to break donation records for the second consecutive year.

On the evening of the 15th of November, Content Guru was highly commended at the 2012 Thames Valley Business Magazine Awards Ceremony in the Business of the Year category.

The Progressive Building Society is one of the UK’s ten largest building societies. As a mutual, it is owned by its members, so maintaining the trusted status of its brand and building strong relationships with its members are key priorities for the business.

storm PBX is the next-generation switching and Unified Communications (UC) product from Content Guru, enabling any size of organisation to unify its communications estate through intelligent IP-PBX functionality based on industry-standard SIP technology. storm PBX has the power to scale from small UC solutions through to carrier-grade, network-based platforms being shared by thousands of businesses. […]

Content Guru has been shortlisted for Business of the Year in the 2012 Thames Valley Business Awards (TVBA).

Content Guru and KPN Telecom formally launched their storm® Benelux platform on 1st November in Holland. This important event saw KPN’s storm Cloud Contact Centre service move to full availability and unveil of a number of exciting new capabilities.

Content Guru’s suite of reseller solutions, NGware®, was on display this year at Convergence Summit South on the 3rd and 4th of October.

A powerful, predictive dialler service for outbound marketing

Sean Taylor, director and co-founder of Content Guru and its key supplier, Redwood Technologies, recently shared his thoughts on the state of the European economy with Hugo Greenhalgh, the Special Reports Editor of the Financial Times. The article, which appeared in last Saturday’s edition of the FT, examines how businesses can return to growth in […]

The UK’s second biggest credit rating agency, Callcredit, has deployed a storm solution that helped it reduce its cost base by 200% versus its previous, on-premise system.

Content Guru helped TUI, the world’s largest holidays provider, avoid down-time during an office move.

Content Guru and British Polling Council members Survation conducted a storm poll on Sunday evening to gauge public opinion of the 2012 London Olympics and its impact on Great Britain.

Find out how we can help your business manage unstructured demand and satisfy rising consumer “techspectation”.

Content Guru has achieved ISO/IEC 27001 accreditation, the international best practice standard for an Information Security Management System (ISMS).

Content Guru is looking for skilled graduates with strong academic backgrounds to join our team in a dynamic and rewarding working environment.

UK cloud specialists Content Guru and Dutch telco giant KPN have signed a partnership to deliver cloud-based communications services in the Benelux region.

Content Guru and network partners Cable&Wireless Worldwide (C&WW) have launched NGware, a suite of advanced cloud-based services encompassing inbound number management, SIP trunking, PBX and contact centre designed for resellers.

Content Guru has attained level 1 PCI compliance, the highest level of security recognised by the PCI Security Standards Council.

Keep up with Content Guru’s recent appearances in the press on the Press Clippings page.

Tommy O’Neill, Head of IT for Progressive Building Society, gave an interview for CloudPro discussing how Content Guru’s cloud platform (storm) has helped his business.

Content Guru co-founder & Director Martin Taylor recently gave an interview on the current state of business in the eurozone for BBC Radio Berkshire.

Sean Taylor, Director of Content Guru, was featured in a recent article entitled ‘Cloud-based Communication’ published in Marketing magazine.

Sean Taylor comments on how organisations can leverage cloud contact centre technologies to address “unstructured demand” across all channels of communication.

Managing Director Sean Taylor recently participated in a Business Daily debate for BBC World Service about the consequences of French and Greek elections for the Eurozone.

According to a recent report, Gartner expects Contact Centre as a Service (“CCaaS”) market revenue growth to exceed 20% for the next three years. In the report, Emerging Technology Analysis: Contact Center as a Service (March 13, 2012), the world’s leading IT research firm says “an increasing base of businesses with megadeployments exceeding 500 agents […]

The UK Government Procurement Agency has short-listed Content Guru as a potential supplier of software-as-a-service (SaaS) and Specialist Cloud Services for the “G-Cloud” framework agreement. The project takes inspiration from highly successful consumer cloud platforms (e.g. Facebook), as well as enterprise equivalents (e.g. G-Cloud will provide a platform for government organisations to share applications […]

As Britain’s seventh most searched-for online brand of 2010, Auto Trader is one of those websites which dominates its market so thoroughly that its name has become almost synonymous with the process of buying and selling cars. Building from its origins in magazine publishing, Trader Media Group (TMG) now encompasses a range of international online […]

Content Guru was privileged to welcome a visit from John Alty CB, the Chief Executive and Comptroller General of the British government’s Intellectual Property Office (IPO), and Nigel Hanley, a Senior Patent Examiner specialising in software Intellectual Property. The directors of Content Guru & Redwood Technologies, Sean Taylor and Martin Taylor, had the opportunity of […]

On Friday 18th November, the mass payment handling capacity of the storm® platform was put to the test as millions of people tuned in to watch the 2011 BBC Children in Need Appeal, broadcast on BBC1. The event set a new record for the largest on-the-night sum ever raised for the charity, in excess of […]

The Irish marketplace presents a unique set of challenges. It is a difficult time for many Irish businesses, as concerns about the instability of their currency and the possibility of a double-dip recession discourage potential investors from doing business there. It is also a market that has largely been overlooked by most major providers, with […]

Content Guru has now launched the storm® platform in India. With Cable&Wireless Worldwide as the channel-to-market, the team had the chance to present storm to the Indian customer base. The event was supported by directors from C&W Worldwide. Edward Winfield, the Director of SaaS Alliances for C&W Worldwide, comments, “storm is a key part of […]

Content Guru are pleased to announce we have been shortlisted for the Best Cloud Service category in the World Communication Awards 2011.

Europe may still be basking in summer sunshine, but Content Guru is urging its customers to be ready for a harsh winter.  Winter weather can mete out a range of severe practical challenges. Snow, ice, violent storms and flooding impact almost every organisation and individual. Content Guru’s clients are already making ready for these threats […]

14 November is looming large as the next big deadline for UK banks, as financial firms prepare to record every communication sent or received on a mobile phone.  The directive comes from the country’s regulator, the Financial Services Authority (FSA), which enforced its first set of ‘taping rules’ on 6 March 2009. Mobile was exempt […]

16th June, 2011. LONDON: THUS, a Cable&Wireless Worldwide business, and hosting specialists Content Guru, today announce they will be offering storm®  – Europe’s largest mass interactive communications platform – to the SME market. With the proliferation of new technology, such as cloud services, medium-sized businesses have far greater access to the quality of systems and applications […]

The flag of the British Red Cross once again adorned The Royal Berkshire School of Shooting in Pangbourne, as teams from Redwood Technologies and Content Guru took part in a clay pigeon shoot to raise money for the international relief organisation.

The UK’s number one property website has chosen STORM-based call recording technology to provide a powerful new service for its community of estate agents across the UK.

Content Guru has been approved as a network operator in its own right by regulators PhonepayPlus and Ofcom.

One of the world’s most exciting brands has chosen Content Guru’s cloud-based intelligent routing to support its unique recruitment programme.

Content Guru was behind one of the most exciting auction room dramas of the year, when the last remaining flag from the Battle of Trafalgar sold for a record-breaking £384,000.

The Director General of the Confederation of British Industry (CBI) visited Content Guru’s UK headquarters in Bracknell recently.

A collaboration between Content Guru and ionoco provides a unique new end-to-end mass viewer participation solution.

It’s not every day that the Prime Minister invites you to breakfast.

Content Guru became part of a turning point in UK political history in the build up to the general election.