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Whitepaper: The New WWW
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Rapid advances in omni-channel and integration technologies are leading towards the next stage in the evolution of customer contact: the Customer Engagement Hub (CEH).
Whitepaper: storm CKS®
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CKS converges lightweight CRM, knowledge & case management, and ticketing into a streamlined, centralized information resource. Agents can gain a 360-degree view of a customer alongside communications from within a single interface.
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A major difficulty of development of technology was the ability to respond to regional accents and vocal intonation; Natural Language Processing has allowed this to become a reality.
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10 tips on how your organization can customers reach the right agents and resources using intelligent contact routing.
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Chatbots are seeing increasing adoption worldwide and the market is set to accelerate to the size of $1.23 billion by 2025. Find out more about the impact of chatbots on the future of customer engagement.
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Chatbots are seeing increasing adoption worldwide and the market is set to accelerate to the size of $1.23 billion by 2025. Find out more about the impact of chatbots on the future of customer engagement.
Whitepaper: Intelligent Chatbots
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Chatbots are revolutionising the future of customer engagement in a "here and now" world, making information access simple. Find out more about how chatbots are bringing change to customer service.
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Artificial Intelligence (AI) is set to revolutionize the world of customer engagement. Discover the 5 key considerations that all organizations must address when implementing AI in the contact center.
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Image Recognition (IR) technology is designed to keep up with the volume of photos taken by consumers each day. Read more to find out how IR can help speed up customer interactions and use multiple channels of communication.
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First Contact Resolution (FCR) is the defining metric of 2018. Customer service needs to be precise and low-effort, and adhering to these principles helps to attract and retain customers.
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The contact centre is undergoing a radical transformation. New tools such as Artificial Intelligence are currently revolutionising the world of customer engagement. Learn more today.
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The storm® Customer Engagement Hub is the world's leading cloud contact centre solution, providing services to some of the world's largest organisations, including the NHS, G4S, and Serco.
Whitepaper: storm® for Utilities
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storm® for Utilities: Transforming customer communications in energy and water.
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World-leading customer engagement: Giving health insurance the competitive edge.