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Manage complex, multi-channel customer engagement hubs through easy-to-use, intuitive web portals – services from simple IVR to globally-distributed contact centers can be created, configured and updated in real time.
Example storm administrator dashboard, enabling simple access to interfaces such as live agent management, dialler configuration, customer information and reporting
Your customer and colleague expectations continue to grow exponentially. In this rapidly-changing environment, it is no longer acceptable to have to wait days or even weeks to update your core communication services – you need the power to update critical aspects of your solutions instantly.
storm’s management interfaces enable you to create and update all of your services in real time, from inbound & outbound contacts and multi-channel access point management to creating hugely complex customer engagement flows which call multiple integrations in FLOW™, the platform’s bespoke Service Creation Environment (SCE).
Rightmove, the UK’s busiest property portal, reduced time-to-action service updates by 97%
storm FLOW, Content Guru’s multi-channel Service Creation Environment (SCE), using simple Action Cells to perform highly-complex actions (such as pulling / pushing information from / to third-party resources)
storm in Action: Rail Delivery Group (RDG)
Rail Delivery Group is the UK’s primary source of information for rail travel, handling over 1.5 million contacts per day. With rail services subject to completely unpredictable disruptions, such as weather incidents, or even regular planned changes to scheduling, RDG’s service needs to dynamically respond to ever-changing circumstances.
Through FLOW, RDG administrators regularly make up to 50 changes a day – wherever they may be – ensuring that all users can access the most recent, up-to-date information.
FLOW provides RDG with a dynamic SMS service that is over 95% accurate